If you are having issues with the network setup on your EMTHINGS device, the steps in this article will help you finding and fixing the problems.

• Compatible Wi-Fi network: The EMTHINGS device supports only 2.4 GHz Wi-Fi networks (both mesh and regular). Ensure your are using a 2.4 GHz Wi-Fi network.

• Correct network name & password: Enter the correct Wi-Fi credentials in the app during setup. If you’re unsure, contact the person who set up your network or your Internet Service Provider (ISP).

• Check your Wi-Fi connection – Test your internet connection on a phone, computer, or tablet connected to the same network. If other devices aren’t working, contact your ISP for assistance.

• Restart your EMTHINGS device – Use the on/off button under the device or press the LCD screen button for 5 seconds to restart.

• Restart your router – Follow your router or modem’s instructions to reboot your internet connection.