No. This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition. This product is intended to help remind and manage your medication schedule for better adherance.

If you're unable to set up the device, the issue may be related to an incorrect Wi-Fi configuration. Please check the following and try again:

1. Ensure you have a working 2.4 GHz Wi-Fi network and that the network name and password are entered correctly in the app.
2. Verify that the device is powered on and in setup mode. You can check its status on the LCD screen.
3. Make sure you are entering the correct setup code in the app

If you are uable to connect to the device during the setup process, try restarting the device by using the on-off switch at the bottom of the device.

The device features a multi-function button with the following actions:

1. Press briefly to highlight the next due medicine or turns on the screen.
2. Press for 2 second to to turn off the screen.
3. Press for 5 seconds  to restarts the device.
4. Press for 10+ seconds to restarts the device in setup mode.

The network bars indicate the Wi-Fi signal strength of the network near your device. Fewer bars represent weaker signal quality. In general, the device functions reliably with at least two bars. If the signal drops below that, network connectivity may become unstable or intermittent.

The device’s built-in sensors track each medication bottle in its own compartment, triggering an audio alert and mobile notification at the time a dose is due. Just pick up the bottle, take your medication, and place it back—your dose is automatically recorded with no buttons or manual steps. If a bottle is picked up outside its scheduled time, the device instantly sends a wrong-medicine alert for added safety.

The Smart Medication Organizer accommodates up to six (6) medication bottles, allowing you to schedule each one according to its prescribed dosage. Need to manage more? Simply add a second organizer to seamlessly track additional medications.

There could be a few reasons for that.

• Bottle alignment: If the bottle is not properly aligned with the sensor, it may fail to detect it—this is more common with smaller bottles. To prevent this, please use the provided spacer pads to ensure proper positioning.

• Transparent or translucent bottles: If the bottle is clear and empty, the organizer may not detect it reliably. We recommend either filling the bottle with medication or placing a piece of white (non-dark) sticker/tape near the lower side of the bottle (near bottom) to improve sensor detection.

The spacer pads are provided to use with small medication bottles to keep them in place and avoid false alarms caused by unexpected movements for the sensors. The spacer pads can be removed for bigger medication bottles that do not need stabilization in the compartment.

Customize your medication schedule with adjustable time windows in the app. Set flexibility up to ±30 minutes, allowing you to take your medication slightly earlier or later to better fit your daily routine.

To pause a medication, using the app simply change its end date to the date after which you want it to stop. Once the end date has passed, the medication will no longer generate reminders or be tracked.

To unpause, update the end date again to a future date for as long as you need to continue taking the medication.

Yes. If you delete a medication, all the medication data is deleted from the device.

In Passive Mode, the device pauses bottles tracking but continues sending medication reminders through the app. Perfect for travel or when you're away, this mode ensures you never miss a dose. Easily enable it from the device settings in the EMTHINGS app. You can manually mark the medication as taken in the app's events page.

You can manually mark a missed dose as taken through the app. In the Events tab, select today’s date to view all events. For any "Not Taken" entries, you’ll see a "Taken Late" option—simply select it to mark the medicine as taken. This feature is only available for the current day's schedule.

You can add family, friends, or caretakers to receive your medication activity notifications through the app. Once they are added, they will also receive your device notifications directly on their EMTHINGS app.

A fully charged device can operate for up to a week, depending on usage. To prevent service interruptions, keep the device fully charged. If the battery is low, you will receive a low battery notification on your mobile app.