If you're unable to set up the device, the issue may be related to an incorrect Wi-Fi configuration. Please check the following and try again:

1. Ensure you have a working 2.4 GHz Wi-Fi network and that the network name and password are entered correctly in the app.
2. Verify that the device is powered on and in setup mode. You can check its status on the LCD screen.
3. Make sure you are entering the correct setup code in the app

The device features a multi-function button with the following actions:

1. Press briefly to highlight the next due medicine or turns on the screen.
2. Press for 2 second to to turn off the screen.
3. Press for 5 seconds  to restarts the device.
4. Press for 10+ seconds to restarts the device in setup mode.

The network bars indicate the Wi-Fi signal strength of the network near your device. Fewer bars represent weaker signal quality. In general, the device functions reliably with at least two bars. If the signal drops below that, network connectivity may become unstable or intermittent.

The spacer pads are provided to use with small medication bottles to keep them in place and avoid false alarms caused by unexpected movements. The spacer pads can be removed for    bigger medication bottles that do need stabilization in the compartment.

The device sensors monitor each medication bottle in its compartment, triggering an audio alert and mobile notification when it’s time for a dose. Simply pick up, take your medication, and return the bottle—your dose is automatically recorded with no buttons to press or manual updates required. If a bottle is picked up outside the scheduled time, the device sends a wrong-medicine alert for added safety.

The Smart Medication Organizer accommodates up to six medication bottles, allowing you to schedule each one according to its prescribed dosage. Need to manage more? Simply add a second organizer to seamlessly track additional medications.

Customize your medication schedule with adjustable time windows in the app. Set flexibility up to ±60 minutes, allowing you to take your medication slightly earlier or later to better fit your daily routine.

In Passive Mode, the device pauses tracking but continues sending medication reminders through the app. Perfect for travel or when you're away, this mode ensures you never miss a dose. Easily enable it from the device settings in the EMTHINGS app.

You can manually mark a missed dose as taken through the app. In the Events tab, select today’s date to view all events. For any "Not Taken" entries, you’ll see a "Taken Late" option—simply select it to mark the medicine as taken. This feature is only available for the current day's schedule.

Yes. If you delete a medication, all the device data is deleted. However, your events history for the past 30 days does not get deleted.

You can add family, friends, or caretakers to receive your medication activity notifications through the app. Once added, they will receive your device notifications directly on their EMTHINGS app.

A fully charged device can operate for up to a week, depending on usage. To prevent service interruptions, keep the device fully charged. If the battery is low, you will receive a low battery notification on your mobile app.